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Due to bereavement please allow up to 35 working days for wholesale orders

Terms & Conditions - Wholesale Customers


1. This website is operated by Simply Wax JS. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Simply Wax JS. 

2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.


5. We reserve the right to refuse service to anyone, for any reason, at any time. 

6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 

8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. 


9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 

11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

14. Your order will only be accepted by us once your goods have been dispatched.


15. Prices for items are subject to change without notice. 

16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 


18. Current turnaround times for wholesale orders is up to 35 working days (not inclusive of the day you order and excludes weekends, bank holidays and business closures (i.e. Annual Leave, Christmas, etc). All business closure dates will be reflected within our FB community which can be found here: Simply Wax JS Wholesale Group.

Any turnaround times stated may be subject to change based on supplies and stock availability. 

19. Delivery charges are £10 for orders between £0 and £299.99 and are FREE for orders over £300. This can be subject to change for special offers and events as listed within our FB community. 

20. We use a next day delivery service via DPD LOCAL ONLINE Drop Off, however once we have made the drop off, we cannot control DPD's schedule or pick up timings. We will always endeavour to ensure we can help you track your deliveries, and we will provide tracking numbers on your orders.

21. In the event of Royal Mail strikes leading into 2023, there may continue to be delays to any courier service. Please bear this in mind, that although we do not use Royal Mail, their strikes have a knock on effect. Please ensure you order in plenty of time, thinking ahead with strikes and turnaround times.  


22. In the event of any damages to your parcel, please inform us within 3 working days of delivery by emailing with images of the damage. Once we received this, we will act accordingly, creating a claim with the delivery service, and may require your cooperation in the claim. Once the claim has been filed and approved by the delivery service we will discuss with you regarding a full refund or replacement items. This can only be completed once the claim has been submitted and approved by the courier service. 

23. In the event of any loss of parcels, we will contact the courier service directly and place a claim once confirmation is provided by them to do so. Once the claim has been submitted and approved by the courier service we will discuss with you whether to replace or refund the order. This can only be completed once the claim has been submitted and approved by the courier service.


24. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

25. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

26. Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you will not be able to cancel for a full refund.


27. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

28. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.


29. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.


30. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.


31. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

32. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.